To book a transfer please use our search form. You need to provide the following information: ‘from’, ‘to’, ‘arrival date’, ‘return date’ and ‘number of passengers’. Please select an appropriate transfer type in the search results and give your contact details.
Go Alpes will send you a message with a link thanks to which you could to go to your booking page. When you click the link you will see a complete list with services booked and their status. The service is confirmed when it had received the status ‘Confirmed’. You can also download a voucher with confirmed services in PDF format.
If you need a transfer from the airport, please remember to indicate the time of arrival. If the time of arrival is changed, please contact us as soon as possible. If you need a transfer from a hotel to the airport, please indicate date and check-out time. The transfer search result page indicates an estimated travel time.
You will pay for a transfer according to the payment schedule available at the booking page. The two possible options are: а) • an advance payment of 25% and the remaining amount paid to the driver after arrival, b) payment of the whole amount in advance.
If it is more than 24 h before the departure, please contact us in a way that suits you best and inform us about any changes Should any changes in the order take place in less than one day before the departure, they may not be accepted.
You can cancel your booking with 5% fee at least 72 h before a transfer. However, if the cancellation takes place in less than 72 h before a transfer, we will impose a penalty payment in the amount of 25% of the transfer cost.
The fee is charged for a travel from a definite place to a definite place of destination, without any stops and re-routing. If there is a need for a longer stop or re-routing, it should be agreed with a driver on site.
If you landed earlier than the fixed transfer time, it is possible that a driver holding a sign with your name has not come yet on site. Please stand close to the exit from the arrivals hall and wait for a driver. You can call or send an SMS message to a driver to speed up the meeting. Important! It is not possible to refund money if you order a taxi.
The transport of animals is regulated by law. Each animal shall be transported in a portable pet carrier and have all required certificates and documents in accordance with the applicable law of a given country. Important! In case of infringement of regulations or lack of documents, a driver has the right to refuse transportation. Any damage caused by animals in vehicle during a transit shall be subject to compensation.