FAQ transfers

Booking

How do I book a transfer?
A transfer can be booked online. In the searching form, you need to fill in the fields: ‘from’, ‘to’ and ‘number of persons’. After choosing an appropriate transfer type, you need to provide your ‘flight number’ and contact details (phone, e-mail).
How to receive a confirmation of an order?
Upon payment, we will send you an email confirming your booking. It should be printed out or stored in its electronic form in order to show it later to the driver.
How many days before the departure should I pay for a transfer?
It is best to book a transfer in advance. We offer you a discount ‘Early booking’ in case of bookings until 31.09. When ordering a transfer on our website, booking should be made not later than 24 hours before the planned departure. In case of late transfer bookings, it is necessary to contact our office by phone.
Can’t you find the places of departure and destination in our list?
If you have not found your places of departure and destination in the searching tool, contact us by sending an e-mail to info@goalpes.com or by phone. We will make an individual pricing for each transfer.
Cancellation of orders.
If the passenger cancels the booking for any reason at least 10 days before a transfer, he is entitled to a full refund. However, if the passenger cancels the booking for any reason in less than 10 days before a transfer, he will be charged with a penalty of 30% of the price.
How to order children’s seats?
When ordering on the website, please specify number and sizes of children’s cots. Children taller than 135 cm do not need children’s seats.

Payment

How do I pay for a transfer?
In order to pay for a transfer, an advance payment of 30% of the price is required when booking. The remaining amount should be paid to the driver in cash after the service is completed.
Which payment methods do you accept?
We accept Visa and MasterCard payment cards. You also have the option of paying via PayPal system. We guarantee a 100% safety of our clients’ data. We do not store your credit-card details. We collect only data necessary to process your booking.
In which currency do I have to pay the driver?
Drivers accept payments only in euro.
Are there any additional charges of which I should be aware?
No. There are no ‘hidden’ costs. We do not charge for waiting, night services or stopping due to a jam.

After arrival

How to find the driver at the place of meeting?
Our driver will wait for you at the airport or in a hotel, holding a sign with your name on it. We will send you the phone number of the driver one day before a transfer.
What to do in the case of a flight delay?
The driver will be waiting for you. No extra fee shall be charged.
What to do if the driver is absent at the place of meeting?
We will send you the phone number of the driver one day before a transfer. If the driver is absent at the place of meeting, please call him or our office (phone number is in the confirmation).
How much luggage am I allowed to take?
There are no luggage restrictions. We use cars with an extended body, therefore the loading of big suitcases and ski equipment does not cause problems.
Can I smoke in a vehicle?
No, smoking is not permitted in our vehicles.
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